This could be down to a variety of reasons. If your payment is not going through please ensure your billing details exactly match that the bank holds for the card. This includes name, address, postcode as well as the expiry date and CV2 numbers on the back of the card. If this still does not work please try another card or payment method.

We accept any major credit and debit card (except American Express), as well as Pay Pal. If you are still having issues, please don’t hesitate to call our sales team, or email our customer support team.

Please see our Contact Us page for the various ways you can get in touch with us.

This is the 3D Secure Payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information please contact your bank in the first instance.

When you reach the final billing page and submit your order we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there is a query with the payment either your card issuer or a member of our customer support team will contact you. If you are placing a back order for an out of stock item, payment will still be sought on the date you make the purchase with us.

We accept the following payment cards: Visa, Visa Debit, Visa Electron, Mastercard, Solo and Maestro. We also accept PayPal as payment.

Not currently, but we do have plans to in the future. This will hopefully be available in the later part of 2014.

Once you have placed and confirmed your order with www.thefurnituredepartment.com our customer service team will be in touch to arrange a delivery date that suits you.

Yes, please type your first name and last name then @thefurnituredepartment.com into the email form. So for example if your name was Jim Smith, you would enter you’re email as jimsmith@thefurniturdepartment.com to complete the email field.

A receipt is automatically emailed to you at the time you place your order. This receipt will contain your unique order number and full details of your order. We only email receipts and don’t include them with any packages or deliveries. So if your order is being bought as a gift, you can be rest assured that no pricing will be sent to the recipient, and you can be safe in the knowledge we’re saving paper by emailing your receipt to you as well.