Terms & Conditions
Outline of These Terms
This website is owned and operated by The Furniture Department Ltd (referred to as “we” or “our” “us” “TFD” “The Furniture Department”).
This page contains the terms and conditions for use of The Furniture Department website and services. Using this website indicates that you accept these terms and conditions which are legally bound. These terms must be agreed to each time an order is placed. Please read this document very carefully before using our website.
The Furniture Department has the right to make any amendments to these terms and conditions at any time without prior notice. All changes made to this document are effective from the date noted at the top of this document, and it is your responsibility to check these terms and conditions regularly in case of any changes made by us.
All purchases made are subject to our full terms & conditions, below.
Nothing in these conditions affects your statutory rights as a consumer.
You may access the majority of this website without registering your details. TheFurnitureDepartment.com is a website available to all consumers across the UK only.
Note that your account with us may be suspended or cancelled immediately at our discretion if you were to breach any of our obligations found within these terms & conditions. We may not provide any notification.
While we strive to ensure our customers have access to our website 24 hours a day, at any point the website maybe temporarily suspended without notice, in case of system crashes, maintenance or for reasons out of our control, we will not be held liable. If any problems do arise we ask our customers to contact us or place orders by other means of communication, listed with this document.
Orders can be placed via telephone, e-mail as well as online.
Orders placed are not legal binding contracts until the order has been accepted and approved by The Furniture Department. Once an order is accepted by us we will notify you and arrange for delivery
The Furniture Department reserve the right to decline any part, if not all of any order received for any reason, should this be the case you will be contacted via email or telephone within 24 hours
We advise our customers to keep a copy of all e-mails which relate to your orders for your own reference. We also keep a record of all orders placed with us, if you require any information please feel free to contact us and we will be happy to provide you with this.
Payments for all online orders must be processed on the date of placing the order.
Our checkout process shall be redirected to the PayPal website, we use this payment gateway to accept card payments from our customers this method is very secure, one of the most secure payment gateways on the Internet. However we cannot be held liable for any fault in PayPal’s systems as this is a third party organisation. Please check PayPal’s full terms and conditions HERE
Paypal accept all major Debit/Credit cards & PayPal. We also accept bank transfer for customers but payment must be received before products are dispatched.
All prices seen on this website include VAT.
Prices may change from time to time due to an increase in costs to The Furniture Department; reasons may include an increase in the costs of raw materials, labour, overheads, taxes and duties or any change to exchange rates.
If any changes in price apply to a product sold to a customer and has not yet been updated online, we will notify the buyer of this change, the buyer shall then have the right to cancel the order and be refunded for the full amount paid. Notice for cancellation must be received from the Buyer within 48 hours of receiving the notice of the price increase from The Furniture Department.
We stock all products shown on this website although from time to time some products may be out of stock, due to high demand. If this is the case a TFD representative will be in contact with the Buyer within 24 hours.
We aim to provide the most accurate pictures on our website for each of our products. However, we cannot be held liable for colour discrepancies between our pictures and the actual product, this is due to printing, different Internet browsers, monitor colour contrasts .etc.
Full details of our delivery policy can be found here.
Cancellation & Returns
Full details of our cancellation and returns policy can be found here.
Whether a guest on our website or a customer of our business using our website; our content should be respected at all times. Misconduct and misuse of content on this website will result in legal action. This includes breech of copyright laws, technically harmful sources, including but not limited to, computer viruses, worms, malware, spyware and harmful data. If such an event arises we will fully co-operate with the local Law authorities.
Suspected criminals information will be passed onto the Police and they may be taken to court for prosecution.
We do not except liability for any errors and reserve the right to change any information, prices, specifications, descriptions, products or services.
The Furniture Department will not be held liable for delay in delivery for any of the following reasons, floods, strikes, fire, lock-outs, riots, governmental actions, explosion, bad weather or any other similar events.
For any complaints and remarks please use our contact page to bring any issues to our attention.